Refund policy

Got it! Here's an updated version that incorporates all those tiers cleanly:

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Return & Refund Policy

All Sales Are Final All purchases at KohiHaven are final. We do not accept returns or exchanges for buyer's remorse, wrong item selection, accidental orders, or change of mind. Please review your order carefully before purchasing.

Resolution Tiers

🔴 Customer Changed Mind / Buyer's Remorse No refund, no replacement. All sales are final.

🟡 Delivered Package (No Issue Reported) If tracking confirms delivery, we are not responsible for stolen, misplaced, or undelivered orders due to an incorrectly entered address. No refund will be issued.

🟠 Minor Damage If your item arrives with minor cosmetic damage that does not affect functionality, you may be eligible for a partial refund or store credit, assessed on a case-by-case basis.

🔴 Significant Damage If your item arrives clearly damaged, we will issue a replacement at no additional cost. You must contact us within 48 hours of delivery with:

• Clear photos/videos of the damaged item
• Photos of the original packaging and shipping label
• Your order number

Failure to provide this within 48 hours will void the claim.

🟡 Lost Package If your package is confirmed lost by the carrier (not just delayed), we will offer a replacement or refund once carrier proof of loss is provided.

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No Refunds on Damaged Items — Replacements First For damaged items, our primary resolution is always a replacement. Refunds are only considered in exceptional circumstances.